Adura® Max Prime Warranties and Floor Care
IMMEDIATELY AFTER INSTALLATION
• Keep traffic light during the first 24 hours.
• Avoid scrubbing or washing the floor for 48 hours after installation.
LIMITED WARRANTY FOR LIGHT COMMERCIAL USE
Mannington warrants that your Adura®Max Prime will be free from manufacturing defects, and for a period of 6 years following the date of purchase, under light commercial use*, will not discolor from mold, mildew or alkali.
Correctly constructed wood underfloors are not subject to moisture transmission. The light commercial warranty applies only to floors installed directly on concrete subfloors. Mold and mildew growth caused by excessive moisture as a result of flooding, plumbing and appliance leaks, and water leakage through sliding glass doors is not covered.
*Light commercial is defined as environments which do not have heavy commercial traffic, where the flooring is not exposed to a heavy commercial maintenance schedule and where the interior temperature and humidity can be controlled and maintained. If there is any question as to whether the site is determined to be light commercial contact Mannington Installation Services or the local Mannington Distributor.
Definitions for Applications in terms of LVT:
Residential |
Light Commercial* |
Commercial** |
Kitchen |
Small Restaurant |
Large Restaurant |
Bedroom |
Small Retail Shop |
Large Retail |
Dining Room |
Waiting Rooms |
School Classrooms |
Rec. Rooms |
Trade Rooms |
Large Office |
Foyers |
|
Nurses’ Station |
Bathroom |
|
Bathroom |
|
|
Assisted Living |
|
|
Hair Salon – working area |
**We recommend Mannington Commercial for these locations.
LIMITED WARRANTY FOR RESIDENTIAL USE
Mannington warrants that Adura Max Prime will be free from manufacturing defects, and for the period of 20 years following the date of the purchase, under normal household conditions*, will not: wear-out, fade, stain, delaminate, gap**.
*Normal household conditions mean the daily activities commonly associated with residential use and includes that the floor will not stain from human or animal urine, vomit or feces.
**A gap is defined as: A gap bigger than the thickness of a business card (>10 mils) and longer than the short side of a business card (<2”).
REMEDIES AVAILABLE TO YOU
If your Adura Max Prime fails to perform as stated in the applicable Limited Warranty, Mannington will, at its option, (i) repair without charge the affected area to conform to the warranty; or (ii) replace the floor without charge with another floor of equal value and or quality. If your floor was installed by a professional flooring contractor hired by you, Mannington will also pay for the professional labor cost to install your replacement floor. If Mannington repairs or replaces a plank or tile, you will be required to clear, at your expense, any items placed over the affected area subsequent to the original installation.
Warranty coverage for a replacement panel will be limited to the remaining time of the original warranty.
THESE ARE YOUR EXCLUSIVE REMEDIES UNDER THE LIMITED WARRANTIES SET FORTH ABOVE.
IF YOU HAVE A WARRANTY CLAIM:
Contact the store where you purchased the floor and describe the problem. In many cases, your retailer can provide you with a solution to correct the situation. If you need additional assistance or wish to file a complaint, simply call Mannington Customer Care at 1-800-Floor-Us (1-800-356-6787) or file online at mannington.com.
Proof of purchase (store receipt) is necessary to verify all warranty claims. Our representatives will provide you with helpful information to address your concerns and walk you through the easy steps necessary to file a claim. We will make every effort to ensure your claim is processed quickly and fairly.
You may write to us at: Mannington Mills, Inc. Attn: Customer Care P.O. Box 30
Salem, NJ 08079
Email: service@mannington.com
For easy reference, fill in the following information and keep this sheet handy with your store receipt.
Pattern, Color Name and Number: ___________________
Date when purchased: ________________________________
Store Name & Location: __________________________________
ADURA MAX PRIME LIMITED WARRANTY EXCLUSIONS AND CONDITIONS
• Mannington limited warranty protection applies to floors • purchased on or after March 1, 2017. Proof of purchase is necessary to verify all warranty claims.
• The Limited Warranties:
o Do not apply to “seconds” or “off-goods” grade products.
o Apply only to the original purchaser and the original installation site, and are not transferable.
o Do not cover conditions or defects caused by improper installation, the use of improper adhesives or seam sealers, inadequate sub-flooring or improper sub-floor preparation.
o Do not cover construction related damage.
o Do not cover conditions caused by improper use or
maintenance, such as:
o The Limited Warranties do not cover discoloration from heat or sunlight. A combination of heat and sunlight can cause most home furnishings to fade or discolor. For further information, please see the Mannington Floor Care Instructions on this warranty.
o Do not cover variations of color, shade, or texture of the floor you purchase from those shown on samples, photographs, or literature.
MANNINGTON FLOOR CARE INSTRUCTIONS
For complete instructions regarding the proper use of Mannington floor care products, refer to the package labels.
Caution: Adura Floors can be slippery when they become wet. Use extreme caution when walking on a wet floor.
The overall stain resistance of Adura Max Prime is excellent and most spills will wipe off quickly and easily with a clean, white cloth. Removing certain substances may take a little extra effort, as outlined in the chart below.
• Start with first step listed.
• Only do steps necessary to resolve the problem.
• Always use a clean, white cloth for wiping up stains and turn it frequently to avoid spreading the stain.
• Rinse with clean water and allow area to dry between steps.
• If stain removal causes a change in gloss level, apply polish per recommended guidelines.
Maintenance Chart
Stain/Problem |
Recommendation |
Food, Beverages |
If a substance is gummy, scrape off with a dull knife. Clean using Mannington UltraCleanTM and a soft nylon pad or soft bristle brush. Saturate a clean, white cloth with bleach* solution, cover stain and allow to stand for no more than 1 hour. |
Tar, Oil, Asphalt, Paint (Oil Based) |
Scrape excess substance off with a dull knife. Clean using UltraCleanTM and a soft nylon pad or soft bristle brush. |
Scuffs, Marks, Scratches |
Wipe with a clean, white cloth dampened with lighter fluid, painter’s naphtha or isopropyl alcohol. * |
Minor Cuts, Burns |
Limit traffic over damaged area, cover with masking tape, contact your retailer or Mannington for advice. |
Rust |
Clean using Mannington Award Series® Heavy Duty Cleaner and Stripper and a soft nylon pad or soft bristle brush. Saturate a clean, white cloth with bleach** solution, cover stain and allow to stand for no more than 1 hour. |
Lipstick, Antiseptics |
Scrape off excess with dull knife. Clean using Mannington UltraClean and a soft pad or soft bristle brush. Wipe with a clean, white cloth dampened with lighter fluid, painter’s naphtha or isopropyl alcohol. **If more cleaning is necessary, saturate a clean, white cloth with bleach* solution, cover stain and allow to stand for no more than one hour. |
Crayon, Ink, Hair Dye, Permanent Marker |
Clean using Mannington UltraClean and a soft nylon pad or soft bristle brush. Wipe with a clean, white cloth dampened with lighter fluid, painter’s naphtha or isopropyl alcohol. ** |
Fading, or Discoloration, Thermal Expansion |
To limit amount of heat directed on the floor, close curtain or blinds where extreme sunlight hits floor or thermal UV film may be applied. |
CAUTION: *Please follow directions listed on the container.
**Lighter fluid, painter’s naphtha and isopropyl alcohol are flammable liquids. Please follow precautions listed on the container.